We require a 50% non-refundable deposit for all treatments, payable in advance. We also request a minimum of 48 hours’ notice should you wish to reschedule or cancel your appointment.
If you need to reschedule your appointment, then your deposit will be applied as a credit towards your rescheduled treatment.
Failure to provide at least 48 hours’ notice and failure to reschedule your appointment to a future date may result in your 50% deposit being retained by EBC as a cancellation fee.
If you need to reschedule your appointment within the 48 hours prior to your scheduled appointment, please call 0498 354 241.
Please note: EBC will not take note of or respond to any text messages or emails regarding cancellations, whether sent during EBC business hours or outside EBC business hours. We have a strict policy of managing all issues relating to cancellations or rescheduling appointments via telephone on 0498 354 241.
When you book a treatment online, you can:
1. Create an account with EBC on our website by registering your details and creating an online login and select your treatment and appropriate payment method; or
2. Select your treatment and an appropriate payment method as a visitor to our website only.
You are required to pay for your treatment in full at the time you book an online appointment.
Each client receives a complimentary consultation prior to their appointment where we customise and package the most suitable treatment to achieve your skin goals. This includes a combination of in salon treatments and home care to ensure you achieve real, visible results.
It is important you advise us of any medical conditions you may have, no matter how minor. If you are pregnant or breastfeeding, some of our treatments may not be safe. Ensure you communicate with your therapists any prescription medication, vitamins or supplements you are taking.
We have a range of skin and body treatments available for our pregnant and breastfeeding clients. Our therapists are aware of any products in our range not suitable for clients who are pregnant or breastfeeding. Please let your therapist know if you are pregnant or currently breastfeeding .
Frequency of facial treatments varies. Depending on your skin program, you will have your treatment weekly, fortnightly or monthly. This will be outlined with your therapists on your first appointment. Your skin cells turnover every 28 days. As a minimum, you should aim to have your professional facial treatment every 28 days.