Terms and Conditions
EBC refers to Evodia Beauty Care ABN 405 698 556 060
Salon refers to the EBC business premises located at 2/1386 Toorak Rd, Camberwell VIC 3124
We, ours and us refers to EBC
You and yours refers to the customer purchasing any products or scheduling any treatment services with EBC
These Terms and Conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions each time you access our website and before placing any order with us. By continuing to use and access our website you agree to be bound by the Terms and Conditions as amended from time to time. By purchasing any product or scheduling any treatment with EBC you are deemed to accept these Terms and Conditions.
Limitation of Liability for website use
To the fullest extent permitted by law, EBC does not accept any liability arising from the information on this website or any websites linked to this website being incorrect, incomplete or in any way misleading. To the maximum extent permitted by law EBC will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website.
Terms of Trade
To purchase any product or schedule any treatment on our website you must agree to EBC’s Terms and Conditions and Privacy Policy.
Security
All the financial transactions on EBC’s website are processed using third party platforms which to the best of our knowledge have security measures in place to prevent others from accessing your information. Notwithstanding this, EBC cannot guarantee the security of any online transaction. Please contact your financial institution immediately if you become aware of any unauthorised or fraudulent use of your information or bank account.
No Warranty
To the fullest extent permitted by law, EBC gives no warranty in respect of any products available for sale on this website or in our Salon. In particular, EBC does not accept any liability in relation to the products purchased by a customer being suitable to their skin type or needs unless a customer has personally attended at EBC and has undertaken a skin consultation with us.
Where the products we have available for sale come with warranties and guaranties that cannot be excluded by law, and if EBC breaches any of these warranties or guarantees, then you are entitled at your option to a refund or replacement of the products pursuant to these Terms and Conditions.
GIFT CARDS
Where can I buy a Gift Card?
EBC Gift Cards can be purchased on the website or at our Salon.
An EBC Gift Card entitles the customer to purchase products or treatments at the nominated value on the EBC website or in our Salon.
The value of the gift card can be used for purchases in whole or in part, and on multiple occasions, towards the cost of products or treatments.
A Gift Card cannot be reloaded, exchanged, or redeemed for cash or another Gift Card.
How long are EBC Gift Cards valid for?
Gift cards are valid for 36 months from the date of purchase.
Please note that certain Gift Cards, including but not limited to those that were sold on or before 1 November 2019, Gift Cards that part of a temporary marketing promotion, donated for promotional purposes or given as a bonus in connection with the purchase of a good or service may be valid for less than 36 months. Customers are personally responsible for taking note of and using these Gift Cards in accordance with their period of validity and any other associated terms and conditions.
Can I buy a Gift Card on the website but request a physical card to be sent by post?
You can select what form you want your Gift Card to be in. You can purchase a physical Gift Card online and at our Salon. Digital Gift Cards are only available through our online store.
If you are purchasing a Gift Card online, please carefully select the kind of Gift Card you would like to receive as our electronic Gift Cards are sent out automatically upon payment.
If you select an electronic Gift Card and then later decide you want a Gift Card posted to you (or the recipient) please let us know as soon as possible and during business hours on 0498 354 241 or info@evodiabeautycare.com.au and we will try out best to send one out for you. Please note, there are postage costs associated with EBC sending out a physical Gift Card which will be charged to you.
What if I lose my Gift Card?
Gift Cards are treated like cash and cannot be replaced if lost so make sure you keep it somewhere safe.
What if I don’t get my electronic Gift Card?
Please check your junk mail or spam email folder as sometimes our emails are filtered as junk mail.
If, after checking your junk or spam you still can’t find out e-Gift Card your voucher, please email info@evodiabeautycare.com.au with your purchase order number and we will track down your order for you.
Is there a separate section to enter in recipient details?
We have a section where you can fill in the recipient’s details and include a message. This section is optional, and you can skip this section if you wish.
What can’t I purchase using a Gift Card?
Gift Cards cannot be used on treatment packages or on special offers for treatments or product sales, including but not limited to Black Friday, End of Financial Year sale or discontinued product lines.
Can I obtain a refund on my Gift Card?
EBC Gift Cards cannot be exchanged or refunded once purchased. Your Gift Card can only be redeemed in the form of products or treatment on the EBC website or at our Salon.
Can I transfer my gift card into someone else’s name?
Yes, but it must be authorised by EBC management. Please contact us on 0498 354 241 to transfer a Gift Card into someone else’s name.
What if I purchased a Gift Card of a specific value for a specific treatment but the price goes up when I try to book my treatment?
Our prices may be subject to change from time to time.
EBC Gift Cards are valid for 36 months and can be used to book a treatment up to the maximum value of the Gift Card during that time. If at the time of booking the price of the treatment has changed, you will need to pay any difference in value if the Gift Card is not sufficient to cover the full cost of your chosen service.
TREATMENT TERMS AND CONDITIONS
Can I schedule a treatment in person at the Salon?
Yes.
How can I purchase a treatment online?
When you book a treatment online, you can:
- Create an account with EBC on our website by registering your details and creating an online login and select your treatment and appropriate payment method; or
- Select your treatment and an appropriate payment method as a visitor to our website only.
You are required to pay for your treatment in full at the time you book an online appointment.
How far in advance of a treatment should I arrive?
Please arrive 15 minutes before your appointment if you have scheduled a skin treatment. For all other appointments, please arrive 5 minutes prior to your scheduled appointment.
If you are a new client, please arrive 15 minutes before your appointment regardless of the type of appointment.
If you are running late for your appointment, please contact EBC on 0498 354 241 as soon as possible. If you arrive late this may impact on the duration of your treatment.
If the arrival time requirements for your appointment changes, EBC will notify you as soon as practicable.
What should I wear to my treatment?
EBC offers many different treatments. We will let you know if there is something specific you should or shouldn’t wear when you schedule your treatment. If you have any specific questions though, please just ask and we will be happy to give you as much information as possible!
Can I claim a health insurance rebate from EBC services?
No.
What is the EBC booking and cancellation policy?
We require a 50% non-refundable deposit for all treatments, payable in advance. We also request a minimum of 48 hours’ notice should you wish to reschedule or cancel your appointment.
If you need to reschedule your appointment, then your deposit will be applied as a credit towards your rescheduled treatment.
Failure to provide at least 48 hours’ notice and failure to reschedule your appointment to a future date may result in your 50% deposit being retained by EBC as a cancellation fee.
If you need to reschedule your appointment within the 48 hours prior to your scheduled appointment, please call 0498 354 241. Please note, EBC will not take note of or respond to any text messages or emails regarding cancellations, whether sent during EBC business hours or outside EBC business hours. We have a strict policy of managing all issues relating to cancellations or rescheduling appointments via telephone on 0498 354 241.
Can I get a treatment if I am pregnant?
If you are pregnant, please let us know at the time you make your booking. Some treatments are not suitable for women who are pregnant and/or lactating. We will work with you to ensure your treatment is right for you.
You have the onus of full disclosure regarding your current state of health and pregnancy when making a booking. EBC will rely on your disclosure when recommending or advising you about appropriate treatment and products.
EBC will not be liable for any recommendations or advice provided on the basis of any information provided by you that is not accurate or which is incomplete.
Can I get a treatment if I am under 18?
Customers who are not yet 18 are welcome to enjoy some of the treatment offered by EBC under the supervision of a parent or guardian.
If you are under 18 or making a booking for someone under 18 please contact EBC on 0498 354 241 so we can discuss which treatments are suitable.
What else do you need to know about me before a treatment?
If you are feeling unwell leading up to or on the day of your appointment, we kindly ask that you let us know and reschedule your treatment to protect our staff and other clients
If you have any injuries or skin conditions, please let us know at the beginning of your appointment so that we can make sure your treatment is personalised to suit you.
TERMS AND CONDITIONS OF ONLINE PURCHASES
How can I purchase a product online?
When you order a product using our website you must:
- Provide us with your name, contact telephone number, email address and postal address for shipping purposes; and
- Complete and submit the online order by selecting an appropriate payment method.
Once you have successfully placed your order, we will send you an email confirmation. Upon the dispatch of your order, we will send you another email with Australia Post Tracking information. If you do not receive email confirmation and shipping details within three (3) business days of placing your order, please contact EBC on 0498 354 241.
EBC reserves the right to refuse any order for products, which are subject to availability. In such case, EBC will notify you as soon as reasonably practicable to discuss an appropriate alternative product or provide a full refund if a product is unavailable.
What if a I made a mistake in my order?
We encourage customers to carefully select their products using our website as we do not offer refunds or exchanges for change of mind.
In exceptional circumstances and where the customer notifies EBC within two (2) hours of placing an order on info@evodiabeautycare.com.au or 0498 354 241 EBC may, at its discretion, elect to process a refund or amend your order with an alternative product provided the order has not been processed.
Will I receive a sample with my order?
If you place an order that is under the value of $100 you will receive one (1) sample. Orders with a value of over $100 receive multiple samples.
If I send EBC a review about a product, will EBC make it public?
If you send us a product review or positive feedback regarding our products or services, we reserve the right to publicly reproduce your review or testimonial on our website or social media platforms. If we intend to identify you or your social media profile in any way, we will notify you in advance and seek your permission.
ONLINE PAYMENTS
Do the prices on the website include GST?
All prices on our website are in Australian dollars and are inclusive of GST. Please note, prices are subject to change without notice. We will use our best efforts to ensure that the prices on our website are current at all times.
Does EBC apply a surcharge?
The price of each product, including any transaction fees, are listed on the payment portal of our website.
All merchant fees and surcharges charged by the applicable issuing financial institution will be passed on to you and will be payable in addition to the product price.
We are not able to process American Express and Diners Cards payments.
Does EBC use links to third party websites?
EBC may include links on this website to websites owned by other parties, including but not limited to PayPal and Stripe.
EBC is not in any way responsible for the material contained on these sites, nor is EBC responsible for the availability of these sites at any given time. EBC does not endorse and is not responsible or liable for any content on third party sites, including advertising or products offered on these sites, nor is EBC responsible for any damage, offence or loss caused as the result of visiting these websites.
EBC strongly recommends that before you visit any website you check that your computer is running up-to-date virus checking software. EBC is not responsible for any virus or compromise of your security arising as a result of your accessing a third-party website from this website.